Policies
At Masala Mehfil, your trust and satisfaction are our top priorities. Please read our policies carefully before using our website, placing an order, making a reservation, or interacting with our services. These policies explain how we protect your information, outline the terms of using our services, and describe our cancellation and refund process.
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Privacy Policy
At *Masala Mehfil*, we value the trust you place in us when you visit our restaurant, make a reservation, place an order, or interact with our website and WhatsApp chatbot. This Privacy Policy explains how we collect, use, and protect your personal information.
Information We Collect
At *Masala Mehfil*, we value the trust you place in us when you visit our restaurant, make a reservation, place an order, or interact with our website and WhatsApp chatbot. This Privacy Policy explains how we collect, use, and protect your personal information.
- We may collect the following information:
- Your name, mobile number, email address, and contact details.
- Reservation details and dining preferences.
- Order details and payment-related information (where applicable).
- Messages and enquiries submitted through our website or WhatsApp chatbot.
- Feedback, reviews, and customer support requests.
How We Use Your Information
- Your information is used to:
- Process table reservations and customer enquiries.
- Manage food orders and provide customer support.
- Improve our services and customer experience.
- Send reservation confirmations and important service updates.
- Share promotional offers, new menu launches, and special events (only where permitted).
WhatsApp Communication
If you contact us through our WhatsApp Business account, your messages will be used only to assist you with your enquiries, reservations, orders, or customer support. By messaging us, you consent to receiving replies and service-related notifications through WhatsApp.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, misuse, or disclosure. We regularly review our security practices to help keep your information secure.
Information Sharing
- We respect your privacy and do not sell, rent, or trade your personal information.
- Your information may be shared only with trusted service providers when necessary to:
- Process payments.
- Deliver orders.
- Provide technical support.
- Comply with legal obligations.
- Share promotional offers, new menu launches, and special events (only where permitted).
Your Choices
You may choose not to provide certain information; however, doing so may limit our ability to process your reservation or respond to your enquiry.
If you no longer wish to receive promotional messages, you can opt out at any time by contacting us or replying *STOP* to our WhatsApp messages, where applicable.
Updates to This Privacy Policy
Masala Mehfil may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
📞 Phone: +91 XXXXXXXXXX
📧 Email: [info@masalamehfil.com]
(mailto:info@masalamehfil.com)
📍 Address: [Restaurant Address]
By using our website, services, or WhatsApp chatbot, you acknowledge that you have read and agree to this Privacy Policy.
Terms & Conditions
Welcome to *Masala Mehfil*. These Terms & Conditions govern your use of our website, WhatsApp chatbot, and the services offered through them. By accessing our website or interacting with us, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.
1. Acceptance of Terms
By accessing or using our website, WhatsApp chatbot, or any of our online services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Reservations & Enquiries
Our website and WhatsApp chatbot allow customers to submit table reservation requests, food enquiries, and customer support requests. Submitting a reservation or enquiry does not guarantee confirmation. All reservations are subject to availability and will be confirmed by our team.
3. Menu Information
We strive to provide accurate descriptions, pricing, and images of our menu items. However, menu items, prices, ingredients, and availability may change without prior notice. Images displayed on the website are for illustrative purposes only.
4. Payments
Where online payments are available, all transactions are processed through secure payment gateways. By making a payment, you authorize Masala Mehfil to process the transaction for the applicable amount.
5. WhatsApp Chatbot
- Our WhatsApp chatbot is provided to assist customers with:
- Restaurant information
- Menu enquiries
- Table reservations
- Customer support
- General assistance
- Responses generated by the chatbot are for informational purposes. Some requests may require manual verification or confirmation by our staff.
6. Orders & Delivery
- If online ordering or delivery services are available:
- Orders are subject to acceptance by Masala Mehfil.
- Estimated preparation and delivery times are approximate.
- Delivery availability may vary depending on your location and operational conditions.
7. Cancellations & Refunds
Reservation cancellations should be communicated as early as possible. Refunds for prepaid orders or reservations, where applicable, will be processed according to our cancellation and refund policy.
8. Intellectual Property
All content available on this website, including logos, text, images, graphics, menus, designs, and branding, is the property of Masala Mehfil and may not be copied, reproduced, or distributed without prior written permission.
9. Limitation of Liability
- Masala Mehfil is not responsible for:
- Temporary website or chatbot interruptions.
- Technical errors or system failures.
- Delays caused by internet service providers or third-party platforms.
- Incorrect information submitted by users.
10. Changes to Terms
Masala Mehfil reserves the right to modify or update these Terms & Conditions at any time without prior notice. Updated terms will be published on this page. Continued use of our website or services constitutes acceptance of the revised Terms & Conditions.
11. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of *India. Any disputes arising from the use of our website or services shall be subject to the exclusive jurisdiction of the courts in **Pune, Maharashtra*.
12. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
📞 Phone: +91 XXXXXXXXXX
📧 Email: [info@masalamehfil.com]
(mailto:info@masalamehfil.com)
📍 Address: [Restaurant Address]
By using our website, services, or WhatsApp chatbot, you acknowledge that you have read and agree to this Privacy Policy.
Cancellation & Refund Policy
At *Masala Mehfil*, we are committed to providing the best dining experience for our customers. Please review our cancellation and refund policy below.
Reservation Cancellation
- For *table reservations, we kindly request that you inform us of any cancellation at least **1 hour before* your scheduled reservation time.
- Reservations cancelled after this period may not be eligible for any applicable refund or rescheduling, where relevant.
Order Cancellation
- For *online food orders, cancellation requests can be made within **15 minutes* of placing the order, provided that the order has *not been prepared or dispatched*.
- Once food preparation has started or the order has been handed over for delivery, cancellation may not be possible.
Return & Replacement Policy
- As food is a perishable product, we generally do *not accept returns*.
- However, if you receive:
- An incorrect order,
- A damaged or spilled order,
- Missing items, or
- Food quality issues,
- please notify us within *30 minutes* of receiving your order. After verification, we will arrange an appropriate replacement or refund, where applicable.
Refund Process
- Approved refunds will be processed within *3–5 business days*.
- Refunds will be credited to the *original payment method* used during the transaction.
- Processing time may vary depending on your bank or payment provider.
Policy Updates
Masala Mehfil reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. The latest version will always be available on our website.
By placing a reservation or order with Masala Mehfil, you acknowledge that you have read and agreed to this Cancellation & Refund Policy.
Contact Us
For reservation cancellations, order cancellations, refund requests, or any concerns, please contact us:
📞 Phone: +91 XXXXXXXXXX
📧 Email: [info@masalamehfil.com]
(mailto:info@masalamehfil.com)
📍 Address: [Restaurant Address]
By using our website, services, or WhatsApp chatbot, you acknowledge that you have read and agree to this Privacy Policy.